Privacy Policy

Privacy Policy for OCEANBOX – Online Seafood Delivery Service

Effective Date: 11/08/2024

At Oceanbox (“we,” “us,” “our”), we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our online seafood delivery service (the “Service”), including our website, mobile application, and any other services we offer.

By using our Service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the practices outlined here, please refrain from using the Service.

1. Information We Collect

We collect personal information in various ways, including when you register for an account, place an order, or interact with the Service. The types of information we may collect include:

Personal Identifiable Information (PII):
  1. Full Name
  2. Email Address
  3. Phone Number
  4. Shipping and Billing Address
  5. Payment Information (credit card, debit card, or other payment methods)
Order Information:
  1. Products purchased
  2. Order history
  3. Delivery instructions
Device and Usage Data:
  1. IP Address
  2. Browser type and version
  3. Operating system
  4. Device type
  5. Usage data such as the pages you visit on our website, time spent on the site, and interactions with the Service
Location Data (Optional):
  1. When you use the Service, we may collect location data to help with delivery accuracy and to improve your experience.

2. How We Use Your Information

We use your information for the following purposes:

  1. Processing and Delivery: To fulfill your orders, process payments, and arrange for the delivery of products.
  2. Customer Support: To respond to your inquiries, resolve issues, and provide support related to your account or orders.
  3. Marketing and Promotions: To send you promotional emails, offers, or information about products that may interest you. You can opt-out of marketing communications at any time.
  4. Personalization: To enhance your user experience by customizing the content, products, and offers you see on our Service based on your preferences.
  5. Improving the Service: To analyze and improve our website, app, and other services, and to enhance the customer experience.
  6. Legal Compliance: To comply with applicable laws, regulations, and legal obligations, such as fraud prevention or responding to government requests.

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted partners and service providers for the following purposes:

  1. Payment Processors: To process your payment transactions securely.
  2. Delivery Services: To respond to your inquiries, resolve issues, and provide support related to your account or orders.
  3. Service Providers: To assist us in maintaining and operating the Service, such as hosting providers, analytics services, and customer support.
  4. Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or government request (e.g., in response to a subpoena or court order).

We ensure that any third parties with whom we share your information are obligated to protect your data and only use it for the purposes outlined in this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to collect information about your use of the Service. Cookies help us personalize your experience and remember your preferences. You can control cookie settings through your browser settings, but disabling cookies may affect your ability to use certain features of the Service.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have certain rights regarding the personal information we collect about you, including:

  1. Access and Update: You can access, correct, or update your personal information by logging into your account or contacting us directly.
  2. Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails and marketing communications by following the “unsubscribe” instructions in the email or by contacting us.
  3. Delete Your Account You can request that we delete your account and personal information by contacting us directly or handling personally via our web platform. Please note that we may need to retain certain information for legal or business purposes.

If you are a resident of certain jurisdictions (e.g., the European Union, California), you may have additional rights regarding your personal data. Please see the section below for more details.

7. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence, including in the United States. By using the Service, you consent to the transfer of your data to these locations, which may have different data protection laws than your country.

8. Children’s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise any of your rights regarding your personal information, please contact us at:

Oceanbox
Email: support@oceanbox.com
Phone: (347) 726-8440
Address: 300 Manida Street, Unit B, Bronx, NY 10474

Additional Information for Specific Jurisdictions:

  1. California Residents: If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These rights may include the right to request the categories of personal information we collect, request the deletion of your personal information, and opt-out of the sale of your personal information. For more information, please contact us directly.