Return Policy

 If there are any issues receiving your product, please contact support via our website chat or support@oceanbox.com within 3 days of receiving your fresh or frozen seafood items.

Depending on the shipping and packaging circumstances, a full or partial refund or potential replacement will be issued at the discretion of OceanBox’s quality and control team.

In order to receive a full or partial refund, we may ask for product information, proof of sale and or photo or videos of the delivery issue.

You are responsible for checking the items for package deficiency and clear and excessive shipping and handling damages.  Our Fresh Seafood items are shipped in state of the air FDA breathable film, which allows the fish to arrive cool to the touch and perfectly fresh and safe for consumption. 

If the product has been severely delayed in the shipping process, please do not consume or discard the fish, and immediately contact ocenabox.com

Shipping and Handling

Deliveries

We ship fresh and frozen products, in certain instances packages will ONLY contain fresh OR frozen products. In other instances, fresh and frozen products may be shipped together provided proper packaging and coolant needs are met. Frozen and fresh items may need to be shipped separately depending on size and quantities.

Cancellation/Subscription Renewal

You may cancel your subscription only 24 hours after the renewal date. This means that once your subscription renews, you will have 24 hours from the renewal date to cancel your subscription.

If you cancel within this 24-hour window, you will not be charged for the upcoming billing cycle.

If you cancel after the 24-hour period following the renewal date, the subscription fee for the next billing cycle will not be refunded, and the subscription will remain active until the end of the current period.

Shipping Dates and Times

Shipping dates and times may vary based on weather conditions, 3rd party shipping carriers and product availability.

In order to provide the freshest catch, our seafood products may arrive slightly before or after the expected delivery date.  Our fresh products are sourced daily so we can bring you the exquisite flavor of premium quality seafood. 

Subscriptions

 OceanBox may adjust, change or discontinue subscription prices, seafood products, options, shipping prices or shipping services at any time, based on socio-economic conditions. We will notify all subscribers via email on file, of any change prior to renewal of subscriptions.