Terms of service

Terms of Service for OCEANBOX - Online Seafood Delivery Service

Effective Date: [11/08/2024]

Thank you for choosing Oceanbox (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our online seafood delivery service, including our website, mobile application, and any services or products provided by Oceanbox (collectively referred to as the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1. Eligibility

To use our Service, you must be at least 18 years old and have the legal capacity to form a binding contract. By using the Service, you confirm that you meet these eligibility requirements.

2. Registration and Account

To place orders through our Service, you may be required to create an account. When creating an account, you agree to provide accurate and up-to-date information, including your name, contact details, payment information, and delivery address. You are responsible for maintaining the confidentiality of your account and password and agree to notify us immediately if you suspect any unauthorized use of your account.

3. Orders and Delivery

  1. Order Process: You may place orders for seafood and other related products through our website or mobile application. By placing an order, you are making an offer to purchase the products selected, subject to availability.
  2. Order Confirmation: Once your order is submitted, you will receive an order confirmation email with details of your purchase. This confirmation does not constitute acceptance of your order, which will occur when your order is dispatched for delivery.
  3. Delivery You can request that we delete your account and personal information by contacting us directly or handling personally via our web platform. Please note that we may need to retain certain information for legal or business purposes.
  4. Delivery Address:You are responsible for providing an accurate delivery address. If an incorrect address is provided, additional charges may apply for re-delivery or the order may be canceled.

4. Payment

  1. Pricing:All prices for products are listed on the Service at the time of ordering. Prices may change from time to time, but changes will not affect orders that have already been placed and confirmed.
  2. Payment Methods: We accept payment via credit card, debit card, and other payment methods as specified on the Service. By providing your payment details, you authorize us to charge the total amount of your order, including any applicable taxes, delivery fees, and other charges.
  3. Refunds and Cancellations: If you wish to cancel or modify an order, please contact us immediately. Refunds may be issued at our sole discretion, depending on the timing of the cancellation and the nature of the order..

5. Product Quality and Safety

  1. Freshness Guarantee:We make every effort to ensure that all seafood products are fresh and of the highest quality. However, because seafood is perishable, we are not liable for any deterioration of product quality once the products are delivered to you.
  2. Storage and Handling: You agree to handle, store, and prepare seafood products in accordance with any instructions provided to ensure food safety and minimize the risk of contamination or spoilage.

6. Prohibited Uses

You agree not to:

  1. Use the Service for any unlawful purpose.
  2. Interfere with or disrupt the Service or servers or networks connected to the Service.
  3. Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.

7. Intellectual Property

All content, trademarks, logos, and intellectual property provided through the Service are owned by Oceanbox or its licensors and are protected by copyright and trademark laws. You agree not to reproduce, distribute, or otherwise use the content for any commercial purpose without our express permission.

8. Limitation of Liability

To the maximum extent permitted by law, Oceanbox shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to damages related to product delivery, food safety, or technical issues with the website or app. Our liability for any claim shall not exceed the total amount paid by you for the order in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless Oceanbox, its affiliates, employees, and agents from and against any claims, liabilities, damages, and expenses arising out of or in connection with your use of the Service, your violation of these Terms, or any third-party rights.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy for more details.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or engage in activities that we deem to be harmful to our business or other users.

12. Changes to the Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use the Service after the changes are posted, you agree to the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New York, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts located in New York.

14. Contact Us

If you have any questions about these Terms or need assistance with your order, please contact us at:

Oceanbox
Email: support@oceanbox.com
Phone: (347) 726-8440
Address: 300 Manida Street, Unit B, Bronx, NY 10474